How can agents collaborate on cases in Salesforce AgentBlazer?

Agents can collaborate on cases in Salesforce AgentBlazer through the Chatter feature, which is specifically designed for real-time communication and collaboration among users within the Salesforce platform. Chatter allows agents to share updates, ask questions, and provide support directly related to specific cases or records. This feature enhances teamwork by enabling agents to tag each other, share files, and engage in discussions about the case within the context of the Salesforce environment.

Using Chatter, agents can maintain a clear and immediate line of communication, which is particularly valuable for resolving cases more efficiently. The ability to collaborate in this integrated way helps to streamline workflows and ensures that all relevant information is easily accessible and shared among team members. Other methods, such as emailing or having meetings, do not provide the same level of integration and immediacy that Chatter offers.