How can agents create customized reports in Salesforce AgentBlazer?

Agents can create customized reports in Salesforce AgentBlazer by using the report builder tool. This tool provides a user-friendly interface that allows agents to select the data they want to include in their reports, customize fields, apply filters, and arrange the layout according to their specific needs. With the flexibility of the report builder, agents can generate insightful reports that reflect the metrics and trends crucial for their roles.

Using the report builder also enables agents to visualize their data effectively by incorporating various formats such as charts and graphs, which can aid in better understanding the information presented. This level of customization empowers agents to analyze relevant data points in ways that best serve their objectives, facilitating informed decision-making based on real-time data.

Other options, such as requesting reports from administrators, exporting data to Excel only, or relying on pre-defined templates alone, do not provide the same level of flexibility and empowerment that comes with directly using the report builder tool. While these may offer solutions in certain contexts, they do not enable agents to create fully tailored reports suited to their unique requirements.