How do agents manage their schedules in Salesforce AgentBlazer?

Agents manage their schedules in Salesforce AgentBlazer through integrated calendars and scheduling tools. This integration allows for a streamlined process where agents can easily view, create, and adjust appointments within the Salesforce platform itself. It enhances efficiency by providing features such as automated reminders, availability tracking, and synchronization with team members' schedules, making it easier for agents to manage their time effectively.

The integrated calendars and scheduling tools eliminate the need for manual management or reliance on external applications, ensuring that agents can keep all of their scheduling information centralized within the Salesforce ecosystem. This not only saves time but also reduces the risk of double-booking or miscommunication regarding appointments, ultimately improving productivity and service delivery for clients.