How does Agentforce for Service differ from Einstein Bots in terms of context?

Agentforce for Service is designed to enhance customer support by giving agents access to the entire context of conversations, allowing them to recall details from previous interactions as they assist customers. This comprehensive understanding enables agents to respond more effectively and tailor their support based on the customer's history and needs.

By remembering the entirety of conversations, Agentforce improves the continuity of customer interactions. This capability helps agents avoid repetitive questions and provides a more seamless experience for the customer, leading to quicker resolutions and overall higher satisfaction.

The other options do not accurately represent the functionalities of Agentforce compared to Einstein Bots. For instance, while Einstein Bots may excel in understanding complex narratives and can analyze past interactions, the key distinguishing feature of Agentforce is its ability to maintain a complete conversation context for agents.