How frequently can a Service Agent operate?

A Service Agent in Salesforce can operate 24/7, which means it is available around the clock without any limitations related to time. This capability allows organizations to provide continuous support to their customers, enhancing user experience and satisfaction.

Having a Service Agent that operates at all times is particularly beneficial for businesses that have a global customer base across various time zones. It ensures that customer inquiries can be addressed promptly, regardless of when they arise, thus increasing operational efficiency and responsiveness.

In contrast to the other choices, restrictions such as only being available during business hours or on weekends would limit the potential reach and effectiveness of service delivery. Operating solely in conjunction with human agents would also reduce the advantages of automated assistance by imposing additional constraints on when support can be provided.