What are case comments used for in Salesforce AgentBlazer?

Case comments in Salesforce AgentBlazer are primarily utilized to facilitate communication among agents discussing a specific case. This functionality enables team members to document their thoughts, updates, or relevant information regarding the case, ensuring that all involved parties are aligned and informed. By leaving comments on a case, agents can effectively collaborate, discuss the status, share insights, and manage customer requests or issues more efficiently. This collaborative aspect of case comments enhances the overall workflow, making it easier to track the case's history and decisions made throughout its lifecycle.

While other options might touch on aspects of case management, they do not capture the essential purpose of case comments, which is to foster dialogue and teamwork among agents.