What is “Live Agent” in the context of Salesforce AgentBlazer?

The correct answer focuses on the function of "Live Agent" as a feature designed to facilitate real-time communication between agents and customers. In Salesforce, Live Agent allows companies to provide immediate responses to customer inquiries through live chat. This capability enhances customer service by allowing agents to engage directly with customers on their questions or issues as they arise, rather than relying on slower methods of communication like email or phone calls.

The significance of this feature lies in its ability to improve customer satisfaction and streamline support processes. It enables businesses to address customer needs promptly, fostering a more interactive and responsive service environment.

The other choices denote features that either do not pertain to real-time customer interaction or serve completely different functions within a customer service framework, thereby highlighting the specific and impactful role of Live Agent in modern customer support strategies.