What is the primary function of a "Service Planner" agent?

The primary function of a "Service Planner" agent is to summarize cases and provide resolution steps. This role is essential in a customer service environment, as it focuses on reviewing customer interactions and case histories to offer actionable insights and solutions. By summarizing cases, the Service Planner can identify common issues, suggest best practices for resolution, and streamline the process for agents dealing with similar queries.

This not only enhances the efficiency of customer service representatives but also improves the overall customer experience by ensuring that accurate and helpful information is readily available. The ability to provide clear resolution steps is crucial for minimizing customer wait times and fostering an environment of informed interactions.

While the other options represent roles that contribute to the broader customer service and sales ecosystems, they do not align directly with the specific capabilities of a Service Planner agent, which is distinctly focused on case management and solution delivery.