What type of functionality is primarily responsible for converting email inquiries into cases in Salesforce AgentBlazer?

The functionality that is primarily responsible for converting email inquiries into cases in Salesforce AgentBlazer is the email-to-case functionality. This feature allows organizations to automatically generate cases from customer emails, ensuring that inquiries are tracked and handled efficiently. When a customer sends an email to a designated support address, Salesforce processes the incoming message and creates a case entry that includes relevant information such as the sender's details, message content, and any attached files. This automation streamlines the support process, helping agents manage and respond to customer inquiries more effectively.

The other options do not specifically convert emails to cases in the same automated way. Email tracking systems monitor email interactions, case management software focuses on tracking and resolving existing cases, and email notification alerts provide updates but do not facilitate case creation from emails.