Which aspect of agent performance can be improved using Salesforce AgentBlazer?

The quality of customer interactions can be significantly improved using Salesforce AgentBlazer because this tool is designed to enhance agents' capabilities by providing them with data-driven insights and support during customer engagements. By leveraging AI and analytics, AgentBlazer enables agents to access relevant information quickly, understand customer contexts better, and tailor their responses more effectively. This results in more personalized and meaningful interactions, which ultimately lead to higher customer satisfaction.

In contrast, while aspects such as social media skills, staffing requirements, and script memorization may influence an agent's overall performance, they are not directly enhanced by the specific functionalities that AgentBlazer offers. This tool focuses on optimizing interaction quality rather than addressing skills outside the immediate context of customer service interactions.