Which feature helps agents prioritize customer inquiries in Salesforce AgentBlazer?

The case management system is essential for agents in Salesforce AgentBlazer as it provides a structured approach to handling customer inquiries. This feature enables agents to track, manage, and resolve issues effectively. It prioritizes customer inquiries based on urgency, the type of request, or the customer's account status, allowing agents to focus on the most critical cases first.

Additionally, the case management system allows for automation and workflows which can help in categorizing cases and routing them to the appropriate team members based on predefined criteria. This ensures that customer issues are addressed promptly and efficiently, enhancing customer satisfaction and improving overall service quality.

While other features like lead management, reporting tools, and campaign management play important roles in Salesforce, they do not specifically target the prioritization and resolution of customer inquiries in the same way that the case management system does.