Which of the following is easier to set up and maintain?

Agentforce for Service is generally considered easier to set up and maintain because it is built specifically for service operations within Salesforce, leveraging the existing features and capabilities of the platform. This integration allows for a more streamlined experience when creating and managing service-related tasks and processes. The design and user interface are tailored for service agents, making it more intuitive for users to navigate and perform their tasks efficiently.

On the other hand, Einstein Bots, while powerful in automating customer service interactions, require more advanced setup processes, including configuring intents, training the bot on various conversational scenarios, and ongoing adjustments to optimize performance. These elements can make Einstein Bots somewhat complex to manage effectively, especially as customer needs and interactions evolve.

Thus, when comparing the ease of setup and maintenance, Agentforce for Service provides a more straightforward path for businesses looking to implement service solutions within Salesforce.