Which tool in Salesforce AgentBlazer would be most relevant for managing customer inquiries?

The case management system is the most relevant tool in Salesforce AgentBlazer for managing customer inquiries. This system is specifically designed to track, manage, and resolve customer issues efficiently. It allows agents to create cases for each inquiry, assign them to the appropriate team members, prioritize issues based on urgency, and monitor their progress through resolution.

By utilizing the case management system, agents can ensure that customer inquiries are addressed promptly and effectively. It often includes features such as tracking interactions, recording customer details, and escalating unresolved issues, which are essential for providing high-quality customer service.

In contrast, other options serve different functions. Marketing automation tools focus on promoting products and managing marketing campaigns, while project management apps are tailored for organizing tasks and collaborating on projects. Content management platforms deal with the organization and distribution of digital content, which is not directly related to managing customer inquiries. Thus, the case management system is the most specialized and pertinent tool for this purpose.